Shipping, Tracking & VAT
Shipping and Tracking
We ship to global regions but only include the following countries for now.
USA, United Kingdom, Australia, Canada, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, and Sweden.
Additional countries added on September 1, 2023: Singapore, United Arab Emirates
October 18, 2023 Additional States: Austria, Luxembourg, Czech Republic, Bulgaria, Estonia, Finland, Greece, Croatia, Latvia, Lithuania, Romania, Hungary, Slovakia, Slovenia, Switzerland
October 24, 2023, New Country: South Korea
Please note that orders will not be processed or shipped on Saturdays, Sundays, or holidays.
*U.S. Regional Shipping Rules:
|
Shipping Method |
Order Value |
Shipping Time |
Shipping Fee |
|
Standard Shipping |
Full $0 or more |
9-15 Business Days |
$9.90 |
|
LA Warehouse |
Full $0 or more |
2-4 Business day |
$19.90 |
We could ship to the United States, except Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Pacific, Armed Forces Europe, and Armed Forces Americas.
*EU shipping rules:
|
Shipping Method |
Order Value |
Shipping Time |
Shipping Fee |
|
Standard Shipping |
Full $0 or more |
9-15 Business Days |
$9.90 |
|
DE warehouse |
Full $0 or more |
3-5 Business Days |
$19.90 |
*Canada, and other national transportation rules:
|
Shipping Method |
Order Value |
Shipping Time |
Shipping Fee |
|
Express 6-8day |
Full $0 or more |
6- 8 Business Days |
$19.90 |
*UK national transportation rules:
|
Shipping Method |
Order Value |
Shipping Time |
Shipping Fee |
|
Express 8-10day |
Full $0 or more |
8- 10 Business Days |
$19.90 |
**South Korea transportation rules:
|
Shipping Method |
Order Value |
Shipping Time |
Shipping Fee |
|
Express 6-8day |
Full $0 or more |
6- 10 Business Days |
16.90 |
NOTE: Personal Clearance Code (PCCC) is required for the Korean region. Otherwise, it cannot be shipped.
If your area is too remote, we will contact you via email/phone to pay for additional shipping costs.
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How long does it take to process an order?
Please allow 1-2 business working days (excluding weekends and holidays) for your order to be processed for shipping. We make every effort to fulfill your orders as quickly as possible.
How can I confirm my order and get the tracking number?
Successfully placed orders will be confirmed to the email address submitted with the order details. If you do not receive an email, please check your junk and spam mailboxes or contact us for more information here.
You will receive another email with the tracking number and information once your package has been shipped out.
How can I change my order?
If you need to change your order or edit your details, please click here to contact us immediately.
We cannot change your order once it has been shipped out.
How do I check the status of my order?
Check your email with the tracking number for instructions on finding your order's status.
Otherwise, click here.
VAT and Customs
Are there any Taxes and Duties?
Custom duties are included for all of our shipping destinations.
VAT (Value Added Tax) is not included in the total purchase price.
VAT (Value Added Tax) rates are subject to change. Consult your local tax authorities for the latest rates.